FOCUSREPORT:

Trailblazer Awards

Meet our six winners for

2018. Y14

Fighting ADA Lawsuits

Predatory firms continue to target CUs. Y12

Y33

Must Reads

HUMAN RESOURCES

Insurance Innovation

To many, the insurance industry
is a vast unknown that is sup-
posed to respond when policy-
holders have an emergency or
catastrophe, but beyond that, the
details tend to get a little fuzzy.
While not traditionally known
as a swift-moving industry that
embraces change easily, insur-
ance companies do recognize
the need to adopt new technol-
ogy and partner with innova-
tive companies that are techno-
logically savvy, understand what
policyholders need and comple-
ment what insurers have to offer.

One of those partners is Sedgwick Claims Management Services, Inc., a global provider of technology-enabled risk and benefits solutions that works with insurers to manage a wide variety of claims for more than two million people annually.

Innovating for the Future

Sedgwick was recognized for its innovation in how it flags and handles workers’ compensation claims through its decision optimization platform.

Sedgwick created and implemented a business model that uses its data to identify workers’ compensation claims that could exceed $50,000 in total incurred costs, allowing the claims team to focus on specific areas or apply the resources necessary to ensure the best experience for an employee.

The company also generated a model to identify claims

Mobile has transformed the way people interact with their financial institutions. In this Focus Report, discover how credit unions can make their mobile banking apps work harder for them on noninterest income. Y6

NONINTEREST
INCOME
FOCUSREPORT:
New Forms App Eases CU Pain Point

elivering and processing forms electronically, which helps credit unions cut costs, members save time and staff operate more efficiently, is sometimes overlooked when it comes to plugging in new technology.

Historically, credit unions pro-
cured paper forms, which were
expensive and bulky to handle
and stockpile. In today’s highly-
regulated environment, forms
processing is a particular pain
point for credit unions because
they just increase in cost and
complexity.

The Tallahassee, Fla.-based CUSO and application service provider United Solutions Company determined alternative forms and processing not only could exist in the credit union market space but was necessary to help its bottom line.

United Solutions set out to provide a new forms underpinning priced right for the market. The CUSO developed a new product called OnCore Forms in conjunction with Angel City Data, a platinum development partner for Apple. This solution uses the Apple FileMaker Pro Software Engine to deliver what the CUSO described as a fast, efficient and secure product.

“OnCore is really an in-and-out solution. We can take

ROY URRICO rurrico@cutimes.com

Y32

FINTECH

New Tax
Exemption
Threat Hits
CUs
PETER STROZNIAK
pstrozniak@cutimes.com

or more than 40 years, Senator Orrin Hatch (R-Utah) has been a staunch supporter of the credit union tax exemption. But the longest serving Republican Senator in U.S. history is having second thoughts about it, creating a new and serious threat that credit union executives will be bringing up with Washington lawmakers during CUNA’s GAC this week.

Even though the tax status survived H.R. 1, the Tax Cuts and Jobs Act passed by Congress in December, CUNA President/ CEO Jim Nussle warned there will very likely be an attempt to make corrections to the bill that could once again put the tax status in jeopardy.

Scott Simpson, president/CEO of the Utah Credit Union Association, who worked as a senior policy adviser for Hatch about 18 years ago, said at first he was alarmed by Hatch’s letter.